Support Agent

  • Community Team
  • Stockholm, Sweden

Support Agent

Job description

Join Stockholm's Kindest Workplace! 

Do you want to be part of a startup impacting society and people's everyday lives? Our amazing team is building a marketplace that helps people solve the challenge of moving things in and out of their homes, especially those with no time and limited access to a car. With our app they connect with thousands of helpers - regular people with their own car that can help out with giving things bought second hand or in a store a lift home, move stuff from a to b, and help get rid of things for reuse or recycling. 


Tiptapp launched in Stockholm in 2016 and is backed by prominent marketplace investors. We have close to 150.000 users in the Stockholm area, and are also currently testing the service in London. We have global ambitions and there are a ton of things to do so we need more super talented people to join the team!

 

About The Role

As a Support Agent in the Community team, you will have good knowledge of every bit of the app and a great understanding of how it works to best serve our users. You will respond to incoming messages from our users in our chat support, review recycling, and contact both advertisers and helpers. Guiding our users in the right direction and making sure their questions are replied to in a nice, professional and educational way will be your main focus.


Initially, this is an hourly employment of 20 hours/week for six months, hoping for extension and full time, which we hope your goal will be as well! We are located at Epicenter in Stockholm, and you will work at the office half days Mon-Fri. 

 

Who You Are?

A person who loves a good team and wholeheartedly wants to do your best for the community and the team. We have an incredibly strong team coherence, and we are looking for a perfect addition! You're down to earth and a team player who always wants to do your best and you're not afraid to share ideas or thoughts with the team.


It would of course be awesome if you have experience of support or customer contact in any form, but we value your personality and attitude much higher.

Requirements

  • Fluent in Swedish and English (Other languages are a bonus!)
  • Accuracy and the ability to see small and crucial details and patterns
  • You have the ability to adapt your language to different situations


Convinced? :) Please apply asap – we can't wait hearing from you!